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Auckland Information & Services

 Business Hours
  • Bank Hours
    Trading banks usually open Monday-Friday 9am-4.30pm
  • Government Departments
    Monday-Friday 8.30am-4.30pm
  • Post Offices
    Monday-Friday 9am-5pm. Saturday 9am-12pm
Currency
The New Zealand currency system is based on dollar and cent denominations:
  • Notes are $5, $10, $20, $50 and $100
  • Coins are 5c, 10c, 20c, 50c, $1 and $2.

Emergencies

For Ambulance, Fire and Police when you pick up the phone dial 111.
In an emergency, ask for the service you require and wait to be connected.

Foreign Exchange
  • ANZ Bureau de Change
    No commission charge
    95 Queen St
    126 Queen St
    Cnr Queen & Victoria Sts
  • American Express
    Viaduct Harbour, Quay Street entrance (next to Visitor Information Centre)
    105 Queen Street, City
    67-69 Symonds Street, City
    Shop 113, St Lukes Shopping Centre, Mt Albert
  • Thomas Cook
    34 Queen Street, City
  • Bank of New Zealand Currency Exchange
    125 Queen Street, Auckland

GST
A Goods & Services Tax (GST) of 12.5% is applied to the cost of all goods and services in New Zealand, except for purchases at duty-free shops.

Phone Services
Local calls from a Telecom payphone cost 50c a call. You can use a Telecom phonecard or any major credit card on any payphone. Many also take coins and 500 payphones have a modem port for Internet access.

  • AT&T direct: 000911
  • National directory: 018
  • International directory: 010
  • International tolls: 0170
  • Discount Dialling
    For phone calls/faxes, local, national, international.
    Email - Hotmail, Yahoo, AOL. Internet - browsing or chat. Phonecards sold.
    7 Fort Street, Central City.
  • NZ Discount Phone & Email Centre
    1 Queen Street
Public Transport
  • Link Buses
    The distinctive grey Link buses make a circuit of Auckland's top spots, including Victoria Park Markets, Sky City, Auckland Art Gallery,
    Auckland Museum, Auckland Waterfront, the NZ National Maritime Museum, Parnell, Ponsonby and Newmarket. There is a flat fare of $1.30.
  • Stagecoach Buses
    Stagecoach services Auckland city and most outlying suburbs.
    Free Bus
    A bright red free bus runs around the inner-city. These buses are run on hybrid-electricity.
Immigration
  • The Immigration Service
    A 7am-7pm telephone service giving details of specific applications. For general enquiries:
    450 Queen Street, City
  • Auckland Metro Doctors Travelcare
    Immigration medical examination reports within 3 business days.
Auckland International Airport
  • Free inter-terminal bus
    A free inter-terminal bus connects the international and domestic terminals. The bus departs every 20 minutes from outside the arrivals hall.
  • Day room hire
    For transit and early arriving passengers wanting to rest or work, rooms can be hired between the hours of 5am-11pm.
  • Auckland Airbus
    Airbus run a scheduled airport transfer service calling at most major hotels and backpackers in Auckland city every 20 minutes. Services run from the city (opposite Ferry Building) to airport - from 5am to 8.55pm. Airport to city 6am - 10pm. After 6pm, services run every half hour. It is advisable to check times before setting out.

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